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Privacy Policy


This Privacy Policy describes how loandbehold.com.my (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection and Use of Personal Information

Personal information is the data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Lo & Behold. Lo & Behold shall combine the personal information with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

What personal information we collect

When you create a Lo & Behold account, register for newsletter, purchase a product, contact us via our digital channels (Social Media & E-Marketplaces) or participate in an online survey, we may collect a variety of information, including your name, address, phone number, email address, contact preferences, and credit card information.

How we use your personal information

The personal information we collect allows us to keep you constantly informed on Lo & Behold's latest product announcements, promotions and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Lo & Behold, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Lo & Behold’s products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as date of birth, occupation, language, zip code and location so that we can better understand customer behaviour and improve our products, services, and advertising.

We may collect information regarding customer activities on our website, device information, Social Media, E-Marketplaces and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.

Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies

Lo & Behold’s websites, email messages, and advertisements may use cookies. Cookies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Consent

By continuing to use Website, you consent to the processing of your personal data in accordance with the Privacy Policy.

Changes to the Privacy Policy

Lo & Behold reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Do you have a showroom?

As an entirely online-based business, we do not have a physical showroom at the moment. However, we're always available to assist you! Feel free to contact us at +6011-3300 6863, and our team will be more than happy to provide online support.

What is the standard delivery timeframe?

For pre-order stock, goods will usually arrive within 4-6 weeks (West Malaysia) and 6-8 weeks (East Malaysia & other parts of the world).

Ready stock items are only reserved for West Malaysia customers and will take 2-3 working days to be delivered.

If you're in a rush, we offer express delivery for small items like lighting, but please note that additional charges may apply. Don't hesitate to contact us to inquire about express delivery options and associated fees.

Where do you ship to?

Our shipping services are currently available for Malaysia, Singapore, Hong Kong, Thailand, Indonesia and Philippines. As for other countries not listed, we encourage you to reach out to us at team@loandbehold.com.my, and we'll be glad to provide shipping quotations to explore the possibility of expanding our services to your location.

What are you shipping charges?

Great news! We're thrilled to provide FREE delivery for purchases above RM3,000 in a single order (Only applicable for Malaysia & Singapore customers at the moment.

During checkout, the final shipping fee will be calculated and displayed, ensuring complete transparency, so you'll know exactly what you're paying for. Happy shopping! 😊

Do you offer discounts for ID or Bulk Purchase?

Absolutely! If you have a Renovation/ID project in mind, we'd love to assist you and work out a rate that will save you more. Simply reach out to us at +6011-3300 6863 or drop us an email at team@loandbehold.com.my with the subject line 'Bulk Purchase.'

What are your payment methods or instalment options?

We have several payment options available:

  1. FPX
  2. Visa/Mastercard
  3. Atome PayLater
  4. eWallets (Grab Pay, Touch 'n Go, Shopee Pay)

Additionally, we provide 0% interest Credit Card Instalments through the following banks:
RHB, AmBank, PBB, OCBC, CIMB, HSBC, SCB, UOB, MBB, AFFIN, HLBB

Instalment plans range from 6 months (with a minimum spend of RM1,500) to 12 months (with a minimum spend of RM5,000).

How do I track my order?

After placing your order on our online store, you can expect to receive the estimated delivery dates within 24 hours. As the delivery date approaches, we will contact you to make arrangements for the delivery of your order. Rest assured, we'll keep you informed every step of the way!

Can I do self-collection?

Regrettably, we do not offer self-pickup services at this time.

Do you offer assembly/installation services?

We're here to help you with furniture assembly! If you're in the Klang Valley area, our team will be on-site to assist you with complimentary assembly. Don't worry if your location isn't covered for assembly services; our fantastic online support team is always available to guide you through the process.

As for lighting installation, we've got you covered too! Simply contact us at +6011-3300 6863 for a quotation. Please note that this service is currently available only within the Klang Valley. Don't hesitate to reach out; we're ready to assist you! 😊

What if I received a broken or wrong item?

Please notify us within 48 hours of delivery at +6011-3300 6863, and kindly include a photo of the issue. Our team will make every effort to assist you promptly.

Do you offer any warranty?

Rest assured that all products purchased from our online store come with a warranty, as specified in our Exchange/Refund Policy. We highly recommend taking the time to read and familiarize yourself with the policy before making any purchase. Should you have any questions or concerns, don't hesitate to reach out to us. We hope you have a fantastic shopping experience with us!

Do you offer any customization on your furniture?

Absolutely! We take pride in offering customization options for our products, including sizes, materials, and colors. If you have specific needs for custom furniture design, we've got you covered too! Feel free to reach out to us at +6011-3300 6863, and we'll be more than happy to assist you with any customization or design sourcing requirements. Looking forward to working with you!